Your Transfer 24. Terms of Use.

1.-GENERAL

1.1. YOUR TRANSFER LLC, the company registered in Florida, United State, that operates in the Dominican Republic with a branch registered in the Altagracia Province Chamber of Commerce, YOUR TRANSFER 24 S.R.L., (hereinafter referred to as the “Company”) hereby offers to use the Service available at https://www.yourtransfer24.com (hereinafter referred to as the “Site”) and further described in section 2 hereof (hereinafter referred to as the “Service”) to an Internet user (hereinafter referred to as the “User”) under the terms and conditions described herein. This Agreement (hereinafter referred to as the “Agreement”) shall come into force and become legally binding for the Company and the User (hereinafter referred to as the “Parties”) at the moment when the User first time starts to use the Service.

1.2. When starting to use the Service, the User shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the User’s disagreement with any provision of this Agreement, the User shall not use the Service.

1.3. The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Site. By continuing to use the Service, the User confirms his acceptance of the revised Agreement. The Company encourages the Users to review the Agreement frequently to ensure that the User understands the terms and conditions that apply when he uses the Service. If the User does not agree to the revised Agreement, the User may not use the Service.

1.4. This edition of the Agreement enters into force on March 11, 2026 and is effective until the following edition is adopted.

1.5. Any time frames specified in this Agreement shall be determined by the UTC+0 time zone, unless otherwise expressly indicated herein. The beginning and the end of calendar dates specified in this Agreement, including the commencement and completion of any term, are determined by the beginning and the end of the respective 24-hour period in the UTC+0 time zone.

2.-DESCRIPTION OF SERVICE

2.1. The Service allow the User to search for private and other transportation service providers using the list of the partner organizations (hereinafter referred to as the “Carriers”) which have entered into separate agreements with the Company.

2.2. The User acknowledges and agrees that:

(A) The User’s ability to obtain transportation services through the use of the Service does not establish the Company as a provider of the transportation services or as a transportation carrier. When the User finds a Carrier and accepts its terms including the specific transfer (hereinafter referred to as the “Transfer”) and the price payable for it (hereinafter referred to as the “Transfer Price”), he shall enter into a paid transportation contract with the Carrier directly (hereinafter referred to as the “Transportation Contract”) but not with the Company.

(B) The Users may receive transportation services using the Service all by themselves only if they are over 18 years old. Persons who have not attained this age may not use the Service independently but may participate in Transfers accompanied by adults (not younger than 18 years).

(C) Due to the nature of the Service provided under this Agreement, the liability of the Company is limited to an obligation to accurately transmit the information between the User and the Carrier as well as to transfer prepayment or full payment for a specific Transfer received from the User to the Carrier. The Company shall not be liable for the credibility of the information passed as well as for the due and in good faith performance of the Carrier’s obligations within any agreements between the Carrier and the User. The Company bears no responsibility for any losses including the loss of gains and physical losses and damages in any way determined by the use of the Service.

(D) The Service, the software used for the provision of the Service and other content of the Site through which the Service are available (including but not limited to the “Autoride Transportation Engine”, Your Transfer 24 logo and other logos and registered trademarks) are protected by the Company’s or third parties’ intellectual property rights. The User is hereby granted a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the respective intellectual property solely in connection with his use of the Service; and (ii) access and use any content, information and related materials that may be made available through the Service, in each case solely for the User’s personal, non-commercial use. Any rights not expressly granted herein are reserved by the Company.

(E) There may exist certain technical limitations and restrictions on the Service, which can lead to the inaccessibility of the Service or delays in the transmission of communication at a particular time due to some reasons beyond the Company’s control.

(F) The User enters into this Agreement at its sole risk and that the Service and any information provided to the User are provided “as is” and “as available”.

(G) The relations between the User and the Company fall exclusively within the Agreement contained herein. Nothing shall be presumed to indicate that the Company and the User have entered into or have agreed to enter into any other contract or have any rights and obligations before each other within any other agreement.

(H) The User expressly acknowledges and agrees that all transportation services (Transfers) are performed by independent Carriers. In the event of any accident, injury, damage, delay, or incident occurring during the provision of a Transfer, full responsibility shall rest solely with the Carrier providing the service.

Such responsibility arises under the Transportation Contract entered into directly between the User and the Carrier.

The Carrier shall be solely responsible for maintaining all required licenses, permits, and insurance coverage, including but not limited to liability insurance covering passengers and third parties.

The Company shall not be held liable for any personal injury, physical damage, losses, claim, or damage of any kind, whether direct or indirect, arising out of or in connection with the performance of the Transfer by the Carrier, including but not limited to any acts, omissions, negligence, or misconduct of the Carrier.

The Company may, at its sole discretion, assist the User in contacting the Carrier, without assuming any liability or obligation in connection with such assistance.

3.-PAYMENT OF TRANSFER PRICE

3.1. After finding a Carrier and entering into the Transportation Contract with him through the Service as stipulated herein, the User shall make a full or partial prepayment of the Transfer Price via one of the payment options offered by the Company, to the Company, which the Company shall further transmit to the Carrier subject to the terms and conditions of a separate agreement between the Company and the Carrier.

3.2. The Company does not collect, process and / or store User’s payment data.

3.3. The User shall transfer to the Company the Transfer Price in total or on part (not less than 30 per cent) as an advance payment. The remaining part of the Transfer Price, if any, shall be paid by the User to the Carrier immediately after the finish of the Transfer by any mean agreed upon with the Carrier (either by cash or by wire transfer using the Service). In case the Transfer was prepaid partially the Company does not advise the User to transfer to the Carrier the remaining part of the Transfer Price until completion of the Transfer, and if the Carrier insists on such a transfer, immediately report about that fact to the Company. In any case, the User makes the final decision on the procedure of cooperation with the Carrier independently.

3.4. The User agrees that the Company has the right to add to the Transfer Price any processing charges which are due to under the relevant agreements between the Company and its banks and/or payment systems. The User also agrees that the Transfer Price with any charges may be debited from the User’s bank/card account in other currency than one previously selected if the payment in a specific currency and/or the mandatory currency conversion are stipulated by the bank and/or payment system effecting the payment.

In case the Transfer is cancelled at the User’s discretion in accordance with Section 4 of this Agreement, the amounts of processing charges specified herein shall not be refunded to the User.

3.5. Unless this Agreement provides otherwise:

(A) all payments made by a User under this Agreement shall be made gross, free of right of counterclaim or set off and without deduction or withholding of any kind other than any deductions or withholding required by law; if a User makes a deduction or withholding required by law from any payment, the sum due shall be increased to the extent necessary to ensure that, after the making of any such deduction or withholding, the Company receives a sum equal to the sum it would have received had no deduction or withholding been made;

(B) there are no cost limits for making payments for Transfers;

(C) all payments made by the Company (whether as a refund to the User or on another basis) shall be deemed to be inclusive of all taxes that may be payable by the User in connection with the payment, and the payment of such taxes are the User’s sole responsibility. Under no circumstances shall the Company have an obligation to deduct or withhold any tax when making any payment to the User.

4.-CANCELLATION OF TRANSFER AND REFUND POLICY

The User may unilaterally cancel a booked Transfer, whether fully or partially prepaid, by sending an e-mail to the Company’s support address at info@yourtransfer24.com.

In addition, the User may cancel a Transfer directly through the Company’s digital platforms as follows:

-Registered Users:
Users who have created an account with the Company may log into their Private Account, navigate to the Bookings section, select the relevant Transfer, and complete the cancellation process.

-Non-Registered Users:
Users who have not created an account may access the My Bookings section available in the top menu of the Company’s website. By entering their Booking Number and e-mail address, they may retrieve their reservation and proceed with cancellation. If the User does not have the Booking Number, the reservation may alternatively be located by providing the User’s full name and e-mail address, after which the cancellation may be completed through the same interface.

Although the above tools allow the User to cancel a Transfer efficiently, the Company recommends that the User also send an e-mail notification and, where possible, contact the Company by telephone at +1 (786) 550-3170 or through the WhatsApp Business chat available on the Company’s website, in order to facilitate timely processing and confirmation.

4.1. Late Modification Fee or Service Modifications Within 24 Hours

Any request by the User to modify essential Transfer conditions, including but not limited to the pick-up date or time, route, number of passengers, vehicle class, or any other material booking detail, shall be subject to availability and to the acceptance of the Company and/or the Carrier. The Company and/or the Carrier reserve the right, in their sole discretion, to refuse any such modification.

Any modification requested within twenty-four (24) hours prior to the scheduled pick-up date and time, if accepted, shall be subject to a service modification fee of fifteen United States Dollars (USD 15.00) for each individual change requested. This fee shall apply per change, shall be charged in addition to any other applicable price adjustment resulting from the requested modification, and shall be non-refundable.

Where a requested modification cannot be accommodated or is not accepted by the Company and/or the Carrier, such request may be treated as a cancellation initiated by the User. The Carrier shall have no obligation to perform the Transfer under modified conditions unless such modification has been expressly confirmed. Any refund relating to a cancelled Transfer or to a modification treated as a cancellation shall be processed in accordance with clause 4.2 of this Agreement.

4.2. Refund by the Company

The Company undertakes to return to the User the funds transferred as full or partial pre-payment in the following cases:

(A) the User cancels the Transfer or changes its essential terms no later than 24 hours before the agreed pick-up date and time; or

(B) the Transfer is canceled at the initiative of the Carrier or the Company.

The User may request a refund of the amount paid for the Transfer within four (4) months from the agreed Transfer date. After this period expires, such a request may be addressed directly to the Carrier.

All refunds processed under this clause will be issued using the original payment method, unless otherwise required by banking or payment system procedures, and subject to the conditions outlined in clause 4.5 regarding currency conversion and transaction handling.

4.3. Non-Refundable Cases

In all other cases not expressly specified in clauses 4.1 and 4.2, the Company bears no obligation to return the funds to the User.

4.4. No-Show Policy

No refund (full or partial) shall be granted if the User or any passenger on whose behalf the User placed an order fails to appear at the agreed pick-up location at the scheduled pick-up time, nor within the following maximum waiting periods:

– Up to 60 minutes at airports, sea, or river terminals, when the User arrives on time according to the agreed pick-up schedule;

– Up to 120 minutes at airports in the event of contingencies such as flight delays, immigration or customs delays, or lost/delayed luggage, provided that the User notifies Your Transfer 24 or the Carrier immediately about the issue;

– 30 minutes at railway stations;

– 15 minutes at all other locations.

If the User does not appear within the applicable waiting period and/or fails to communicate the contingency, the Transfer shall be considered a No-Show, and no refund of any full or partial payment already made will be issued.

4.5. Delays and Operational Tolerance

The Platform does not guarantee exact pickup times. Delays of up to thirty (30) minutes from the scheduled pickup date and time shall not be considered claimable or compensable under any circumstances. The User understands and accepts that operational factors outside the control of both the Platform and the transport provider may affect punctuality, including but not limited to traffic, weather, route changes, restricted access, prior delays, and other unforeseen events. Any such delay of thirty (30) minutes or less shall be considered a reasonable operational tolerance.

4.6. Refund Currency and Banking Procedures

If provided under the terms of the User’s bank and/or payment system, refunds made in accordance with clause 4.2 may be charged from the Company’s account in the same currency in which the User was originally charged, and transferred back to the User’s card and/or bank account in the currency of that account through the applicable conversion mechanism.

4.7. The User acknowledges and agrees that once a Transfer is confirmed, the User may not abandon the reserved service, opt for another transportation provider, or unilaterally replace the arranged Transfer within the 24 hours preceding the scheduled pick-up date and time.

The User receives sufficient information and means of communication—both in the Transfer voucher and on the Company’s website—to report any difficulty.

5.-USER’S REPRESENTATIONS AND WARRANTIES

5.1. The User represents and warrants at all times that the User continues to use the Service that:

(A) the User has legal capacity under the laws of all applicable jurisdictions and agrees to this Agreement voluntarily, and that the User has full power, authority and capacity to comply with this Agreement and his obligations contained herein;

(B) the User’s compliance with this Agreement is lawful and his obligations hereunder are legally binding and valid;

(C) the User has carefully and thoroughly read and understood this Agreement;

(D) the User is and has always been compliant with this Agreement;

(E) in entering into this Agreement the User has not relied on any representation, warranty, statement, undertaking or conduct of any kind other than as expressly provided in this Agreement;

(F) all information provided by the User is true, complete, valid and not misleading in any respect, and it acknowledges and agrees that the Company enters into this Agreement with him in reliance on the representations and warranties set out in this clause.

6.-USER’S ONGOING OBLIGATIONS

6.1. The User shall:

(A) regularly monitor and review any announcements connected with the Service made on the Site;

(B) purchase and use the Service only for the purposes and in the manner expressly permitted by this Agreement;

(C) notify the Company immediately if any of the representations and warranties made under this Agreement becomes untrue, incomplete, invalid or misleading in any respect;

(D) not engage in any activity that interferes with or disrupts the Service in any way;

(E) be fully responsible for keeping, the information required to access its account (including the password) store such information, ensuring its confidentiality, security, the absence of any distortion and proper control over storage;

(F) not remove any copyright, trademark or other proprietary notices from any portion of the Service;

(G) not reproduce, modify, use for compilation, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Service except as expressly permitted by the Company;

(H) not modify, analyze, decompile, decode, restore the source code of the Service or any of its parts except as may be permitted by applicable law;

(I) not link to, mirror or frame any portion of the Service;

(J) not cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Service or unduly burdening or hindering the operation and/or functionality of any aspect of the Service;

(K) not attempt to gain unauthorized access to or impair any aspect of the Service or its related systems or networks;

(L) not use or reference in any manner the Company’s names, logos, product and service names, trademarks or services marks;

(M) not otherwise infringe the Company’s intellectual property rights concerning the Service, the software and any other content of the Site through which the User accesses the Service;

(N) observe all applicable laws and regulations (including tax laws and regulations) in such manner that will, to the best of its knowledge and belief, result in compliance by it and the Company in any jurisdiction in which it directly or indirectly uses the Service;

(O) provide promptly such evidence of its compliance with this Agreement as the Company may at any time reasonably require.

7.-EXCLUSION OF REPRESENTATIONS AND WARRANTIES BY THE COMPANY

7.1. The User hereby accepts that, to the fullest extent permitted by law:

(A) no warranty is given in respect of the Service or any information provided to the User; and

(B) the Company expressly disclaims all warranties and conditions of any kind, whether express or implied, including:

(i) any implied warranties of merchantability, fitness for a particular purpose or non-infringement;

(ii) any warranties as to the timeliness, reliability, suitability, sequence, accuracy, adequacy, consistency or completeness of any information provided to the User at any time or from time to time;

(iii) any warranties that the access to the Service provided hereunder will be uninterrupted, timely or free from error.

8.-LIMITATIONS OF THE COMPANY’S LIABILITY

8.1. To the fullest extent permitted by law, the Company expressly disclaims all liability for any loss whatsoever, and howsoever caused, incurred or suffered by you or anyone else, and including any loss arising from or in connection with:

(A) any inaccuracy, incompleteness or delay in any information provided to the User;

(B) any transaction failure which may occur when the User seeks to make payment;

(C) any malfunction, instability, or another breakdown of any software used by the Company for the provision of the Service;

(D) any disclosure, loss, theft, destruction or inaccessibility of the User’s account, password or other data (including the User’s or any other person’s failure to keep these secure, safe and confidential);

(E) termination of this Agreement at any time and for any reason;

(F) any failure of the Service to be used in any specific way or to meet any specific purpose or requirements;

(G) any war, riots, restraints imposed by any governmental or semi-governmental or regulatory authority, industrial or trade disputes, fires, explosions, storms, typhoons, floods, lightning, earthquakes and other natural calamities.

8.2. The Company shall have no liability, however arising, for any indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage arising out of or in connection with the provision of the Service hereunder, or otherwise related to its subject matter, regardless of the negligence (either active, affirmative, sole, or concurrent) of the Company, even if the Company has been advised of the possibility of such damages.

8.3. The Company shall not be liable for any damages, liability or losses arising out of:

(A) the User’s use of or reliance on the Service or the User’s inability to access or use the Service; or

(B) any transaction or relationship between the User and any Carrier, even if the Company has been advised of the possibility of such damages. The Company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control. The User acknowledges that some Carriers may offer ridesharing (multi-passenger vehicle sharing) or peer-to-peer transportation services and may not be professionally licensed or permitted.

8.4. The Company’s aggregate liability to the User for any claims for damages (whether under contract, tort, warranty, or other law) resulting from, arising out of, or in connection with this Agreement, or otherwise related to its subject matter, will under no circumstances exceed the Transfer Price paid by the User to the Company in connection with the relevant Transfer.

9.-INDEMNITIES

9.1. The User indemnifies the Company against, and agrees to reimburse and compensate the Company for, any liability or loss arising from (and any costs incurred in connection therewith):

(A) any breach of this Agreement;

(B) the Company exercising, enforcing or preserving its rights, powers or remedies (or considering doing so) with respect to the User in connection with this Agreement;

(C) infringement of any Company’s or third parties’ intellectual property rights or other laws in connection with the User’s use of the Service and the Site and its contents.

9.2. It is not necessary for expense to be incurred before the indemnity in this clause operates.

10.-USER’S CONSENT TO ADVERTISING MESSAGES AND PRIVACY POLICY

10.1. The User agrees to receive advertising messages from the Company and may opt out through the Service.

10.2. The User consents to the processing and collection of personal data according to this Agreement and the Privacy Policy.

10.3. With regards to the personal data protection the Company follows the legislation of U.S. and the European Union.

10.4 SMS Messaging Terms

By providing your phone number and opting into SMS from a web form or other medium, you consent to receive SMS text messages from Your Transfer LLC. These messages may include booking confirmations, trip updates, driver arrival notifications, customer service communications, and other information related to your transportation services.

Message frequency may vary depending on your reservations and service interactions.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send the STOP request, you will receive one final message confirming that you have been unsubscribed.

If you need assistance, you can reply HELP to any message or contact us through our website.

Your Transfer LLC is not responsible for delayed or undelivered messages caused by mobile carrier transmission issues.

Your phone number and messaging consent will be handled in accordance with our Privacy Policy available at: https://www.yourtransfer24.com/privacy-policy/ and will not be shared with third parties for marketing purposes.

11.-PROHIBITION OF DISCRIMINATION

11.1. Discrimination refers to any distinction, exclusion, restriction or preference in the rights and freedoms of an individual or a group of individuals, as well as support for discriminatory behavior.

11.2. When using the Service, the User shall be tolerant and not specify any requirements of a discriminatory nature, in particular the requirement that the transportation services be provided by a Carrier of a certain sex, race, nationality, sexual orientation. If the User indicates discriminatory requirements, the Company reserves the right to reject the request and terminate the Agreement with the User (to block the account).

12.-ASSIGNMENT AND NOVATION

12.1. The Company may assign, transfer, novate or otherwise deal in any manner, all or any part of the benefit of this Agreement and any of its rights, remedies, powers, duties and obligations under this Agreement to any person, without the User’s consent and in any way the Company considers appropriate.

12.2. The User agrees that it may not transfer any assignee, transferee or any other person who has an interest in this Agreement, any right of set off or other rights that the User has against the Company.

13.-TERM AND TERMINATION

13.1. This Agreement will commence at the moment specified in clause 1.1 and shall continue until terminated in accordance with this section 13.

13.2. Notwithstanding any other provision of this Agreement, the Company may at any time and for any reason immediately terminate this Agreement as between the User and it without prior notice or need to specify reasons, including if:

(A) the User has breached any provision of this Agreement or acted in a manner which clearly shows that the User does not intend to or is unable to comply with any provision in this Agreement;

(B) the Company reasonably considers it is required to do so by the application of any laws or regulations or by any government, quasi-government, authority or public body (including any regulatory body of any jurisdiction); or

(C) the Company determines that performing its obligations under this Agreement is no longer commercially viable.

13.3. The Company will inform the User of such termination by notice in accordance with section 18.

14.-WAIVER OF SET-OFF

The User acknowledges and agrees unconditionally and irrevocably to waive any right of set-off, netting, counterclaim, abatement, or other similar remedy which the User might otherwise have under this Agreement under the laws of any jurisdiction.

15.-USE OF API BY THIRD PARTIES

15.1. The Company may provide access to certain parts of its application programming interface (“API”) to third-party businesses (hereinafter referred to as “Partners”) subject to the terms of this Agreement and any additional API usage policies established by the Company from time to time.

15.2. Access to and use of the Company’s API is granted on a limited, non-exclusive, non-transferable, non-sublicensable basis for the sole purpose of enabling the Partner to offer booking, pricing, or availability data from the Service through their own applications or systems, in accordance with the technical documentation and scope authorized by the Company.

15.3. Any Partner accessing the API shall:
(A) use the API only for lawful purposes and in compliance with all applicable laws and regulations;
(B) not use the API to replicate or compete with any part of the Service;
(C) not use the API in a way that may degrade the performance of the Service or compromise its integrity, security, or availability;
(D) protect any access credentials provided by the Company and prevent unauthorized access to the API;
(E) not modify, reverse engineer, or create derivative works based on the API or any part of the Service.

15.4. The Company may monitor usage of the API and reserves the right to limit or revoke access at any time and for any reason, including but not limited to misuse, abuse, or violation of this Agreement or applicable law.

15.5. The Partner agrees that the Company makes no guarantees regarding API availability, stability, or response times. The API is provided “as is” and “as available,” without warranty of any kind.

15.6. The Company shall not be liable for any loss, damage, or cost resulting from the use of the API by the Partner or by any third party accessing the Service through the Partner’s systems.

15.7. The Partner shall indemnify and hold harmless the Company from and against any and all claims, damages, liabilities, losses, and expenses arising out of or in connection with their use of the API, including any unauthorized access or use, or violation of this Agreement.

15.8. All rights not expressly granted to the Partner under this section are reserved by the Company.

16.-RESOLUTION OF DISPUTES

The general conditions adopted in this contract shall be governed by the laws of the United States of America, specifically the state of Florida. Your Transfer 24, is an online transfer sales platform, registered in the State of Florida and with an office in Punta Cana, Dominican Republic. Any dispute or breach of this contract will be made available to the competent courts of Broward County, FL.​ The language to be used in the arbitral proceedings shall be English.

17.-THIRD PARTY RIGHTS

Any person who is not a party to this Agreement may not enforce nor enjoy the benefit of any provision of this Agreement.

18.-NOTICES

18.1. The User agrees that the Company may give notices and communications, under or in connection with this Agreement by announcement on the Site or by email to the email address which the User registers to its account, and that such notice is deemed to be effective and received by the User at the time when it is published on the Site, or, sent, by the Company unless the Company promptly receives an automated message indicating failed delivery of that notice.

18.2. Notices to the Company may be directed to the email address specified on the Site.

19.-NO WAIVER

No failure or delay on the part of the Company to exercise any right, power or remedy under this Agreement will operate as a waiver, nor will any single or partial exercise by the Company of any right, power or remedy.

20.-REMEDIES CUMULATIVE

The rights, powers and remedies provided in this Agreement are cumulative and are not exclusive of any rights, powers or remedies provided by law.

21.-NO RELATIONSHIP

This Agreement do not create any kind of partnership, joint venture, advisor, fiduciary, agency or trustee relationship or any similar relationship between the User and the Company or any other person or entity.

22.-SEVERABILITY

If any provision of this Agreement is held to be illegal, void, unenforceable or invalid, whether in whole or part, under the laws of any jurisdiction, that portion will be severed, and such illegality, unenforceability or invalidity will not affect the legality, enforceability or validity of the remaining provisions of this Agreement in that jurisdiction, nor the legality, enforceability or validity of this Agreement in any other jurisdiction. This section 22 has no effect if the severance would alter the basic nature of this document or be contrary to public policy.

23.-GOVERNING LAW

This Agreement is governed by and must be construed in accordance with the law of the United States of America.

24.-LANGUAGES

This Agreement is made in English. In case of any inconsistency between the English version and any translation, the English version shall prevail.

These terms of use were revised as of March 11, 2026.