FAQ's

Luggage policy: One piece of medium size luggage and one piece of hand luggage such as a handbag or small bag is permitted per passenger seat. Carry-on cases are considered to be suitcases rather than hand luggage. For example, if you have booked an 8-passenger vehicle you are allowed to bring 8 pieces of medium size luggage and 8 pieces of hand luggage.

We strongly recommend you upgrade to a larger vehicle if you consider you travel with extra luggage.

Our prices are per vehicle not per person and you must keep in mind the amount of people and pieces of luggage at the time of booking. If a last-minute upgrade is necessary because the luggage exceeds the amount described at the booking time, a difference will be charged.

Child seats can be added when making your reservation, during the booking process. The cost of child seats differs from one airport to another but whenever possible, these extras will be offered completely free of charge.

Booster seats are suitable for children between 15 and 36 kg (or 4-12 years old).
Baby seats are suitable for small children weighing between 9 and 18 kg (or 10 months to 4 years old).

-If you need a baby seat for a child less than 10 months old, you should travel with yours.

We monitor the arrival times of flights, trains and cruises in case of delays. Please contact us using the number or email address provided on your booking voucher to inform of any delay. Whenever possible, we and our partners will do everything possible to reschedule the transfer according to your new arrival time. If your delay exceeds 3 hours you must claim the cost of your transfer from your flight, cruise or train provider.

Waiting time

Airport Pick-up: Our driver will wait for you for 120 minutes or 2 (two) hours after your plane has landed. If you have correctly indicated your flight number, it will be monitored, and our driver will wait for you for one hour after the plane has landed. Flight changes must be communicated at least 24 hours before arrival. If your flight number is incorrect or has changed and we have not been informed, our driver will wait for one hour from the arrival time you have selected in your reservation.

At other pick-up points such as addresses, hotels or ports the waiting time of our drivers will be 30 minutes. Some hotels do not allow such a long stay of the vehicles at their passenger pick-up point. Please take the necessary precautions to be on time at the pick-up point, which is generally at the main entrance to the hotel lobby.

We cannot be held responsible for the costs incurred due to flight delays or lost travel connections as a result of bad weather conditions, the condition of the roads or any other factor beyond our control.

After collecting your luggage, please proceed through the doors in the arrival’s terminal, outside to the airport hallway where all the tour operators will be waiting for passengers.  Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name. Please pay close attention and find your name in a paper sign or tablet. If you don’t find the driver outside, please contact the emergency numbers located in your voucher.

Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.

Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.

–Ignore the last-minute salespeople lurking at these airports or arrival and boarding points. Your transfer company or driver will always be waiting for your arrival once the reservation is confirmed. If you decide to leave with another transfer company, it will be considered a non-show, and no refund will be provided. 

Simply select the city or zone where your hotel or accommodation is located. Then enter the name or address of your hotel, Airbnb, Vrbo, or another rental. If you’re unable to find the exact postal address using our search tool, you can provide it later in the comments section during the booking process.

Accurate Location Services Powered by Google Technology

At Your Transfer 24, we use advanced tools such as Google Maps, Google Places, and real-time geolocation systems to identify addresses, accommodations, and meeting points with the highest possible accuracy.

These technologies allow us to:

• Locate hotels, Airbnbs, Vrbo rentals, and other destinations—even when the address is incomplete or imprecise.
• Validate routes and zones before your scheduled service to ensure punctuality and efficiency.
• Adapt quickly to last-minute changes or unclear location details.

Thanks to this technology, we’re able to offer a safer, more reliable, and personalized transfer experience anywhere in the Dominican Republic.

If you cancel your booking more than 24 hours prior to the date and time of your confirmed service, you will be fully refunded.

If you cancel your booking less than 24 hours prior to the date and time of your confirmed service, you will not be entitled to any refund.

In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking. Exceptions may apply as long as the sufficient proofs are provided.

Cancellations must be made through our website, in your user account, or by sending an email to sales@yourtransfer24.com. If you cancel your reservation more than 24 hours before the confirmed service date and time, you will receive a full refund.

If you cancel your booking less than 24 hours prior to the date and time of your confirmed service, you will not be entitled to any refund.

If you have opted to make your booking by making a deposit only, and you cancel the booking 8 days prior of your confirmed service, the outstanding balance will not be deducted from your credit/debit card, and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.

In the event that you do not use the services for any reason and you forget to cancel the booking, no refunds will be provided. All refunds will be debited to the original form of payment and account which it was used at the time you made the booking.

You should bear in mind that a refund may take 7 to 14 days to be reflected in your account, depending on the financial institution or payment method used to make the payment.

Booking amendments can be made free of charge up to 24 hours before the date and time of use of the first service contained in any reservation confirmed by us. Changes made less than 24 hours before you use the first service must be made directly by sending an email from the email address you provided at the time of booking to sales@yourtransfer24.com or via WhatsApp at +1 (305) 332-9661, indicating your booking number, name of the passenger and the changes required.

Amendments may result in additional charges, and you must pay these charges before making any changes.

Amendments cannot be made by changing to a destination other than the one specified in your reservation. Only the number of passengers and type of vehicles, the extras and the pick-up and drop off hours can be modified. For a change of pick-up point or drop off point, you must cancel the current reservation and make a new one.

In general, and for most services, we do not charge for modifications or changes to your reservation, although we reserve the right to do so in the event that the modification increases the price of your original reservation.

Flight Cancellation

In case your flight is canceled, please notify the service provider immediately using the contact telephone number available on your booking voucher.

Emergency Phones in the Dominican Republic: +1 (809) 893-4617 +1 (829) 977-6169

If you do not have telephone roaming service, you can connect to the airport’s free Wi-Fi and contact us via WhatsApp at: +1 (305) 332-9661, +1 (829) 977-6169, +1 (809) 893-4617.

You can also reach our office in the U.S.A. via WhatsApp at +1 (305) 332-9661 or by calling +1 (786) 930-4479.

Important: If the provider is not notified of changes or cancellations of your flight, transportation will be provided according to the original reservation details. In such cases, the provider will not be responsible, and no refunds will be issued.

Flight Delay

We consistently verify flight arrival times to ensure seamless service. In the event of flight delays, your driver will wait accordingly, and your transfer will be provided without any additional charges.

For inbound flights, you must select the flight arrival time.

For return airport transfers, you should allow sufficient time to check in with the airline on time. Three hours before the scheduled flight time is the standard time suggested by most airlines for check-in on international flights. Keep in mind that unforeseen circumstances may arise, such as vehicle breakdowns, a flat tire, etc.

Below we illustrate some time recommendations that you can use as a reference when booking:

Punta Cana, Bavaro, Cabeza de Toro area to PUJ (Punta Cana International Airport): 3 hours before flight departure time.

Miches area to PUJ (Punta Cana International Airport): 4 hours before flight departure time.

La Romana area to PUJ (Punta Cana International Airport): 4 hours before flight departure time.

Bayahibe area to PUJ (Punta Cana International Airport): 4 hours before flight departure time.

Punta Cana, Bavaro, Cabeza de Toro area to SDQ (Las Américas International Airport): 4.30 hours before flight departure time.

Samana area to SDQ (Las Américas International Airport): 5 hours before flight departure time.

La Romana o Bayahibe area to SDQ (Las Américas International Airport): 4 hours before flight departure time.

Miches area to SDQ (Las Américas International Airport): 5 hours before flight departure time.

For an approximate reference of the distances and travel times between different destinations in the Dominican Republic and the main airports, we suggest you visit the links below:

Santo Domingo, DO (SDQ)
Punta Cana, DO (PUJ)
La Isabela, DO (JBQ)
Puerto Plata, DO (POP)
La Romana, DO (LRM)
Samana-El Catey, DO (AZS)
Santiago de los Caballeros-El Cibao Airport (STI)

Important: Please do not book your airport transfer until you have the exact address of your Airbnb.

1. Confirm Your Airbnb Location If you have any questions or need detailed directions, contact your Airbnb host directly through Airbnb’s messaging system.
2. Use Online Maps for Reference Use tools such as Google Maps to get a general idea of the area based on the listing information.
3. Note on Listing Location Accuracy For privacy reasons, some Airbnb listings only display a general area or neighborhood instead of the precise address, to protect hosts and guests.

Once you have the confirmed Airbnb address, you can proceed to book your transfer on our website. Enter your travel details including arrival date, time, flight number, and exact destination.

Please note: The Dominican Republic is divided into multiple geographic zones or areas where Airbnbs are located. You will need to select the correct zone corresponding to your Airbnb’s location.

Common Airbnb Zones in the Dominican Republic

• Santo Domingo Area
• Punta Cana Area
• La Romana Area
• Puerto Plata Area
• Samaná Area
• Bayahibe Area
• Cabarete Area
• Sosúa Area
• Boca Chica Area
• Jarabacoa Area