FAQ’s
How many pieces of luggage can I take on a transfer?
Luggage policy: One pice of medium size luggage and one piece of hand luggage such as a handbag or small bag permitted per passenger seat. Carry-on cases are considered to be suitcases rather than hand luggage. For example, if you have booked an 8 passenger vehicle you are allowed to bring 8 pieces of medium size luggage and 8 pieces of hand luggage.
We strongly recommend you to upgrade to a larger vehicle if you consider you travel with extra luggage.
Availability of chairs for babies or children and how to book?
Child seats can be added when making your reservation, during the booking process. The cost of child seats differs from one airport to another but whenever possible, these extras will be offered completely free of charge.
Booster seats are suitable for children between 15 and 36 kg (or 4-12 years old).
Baby seats are suitable for small children weighing between 9 and 18 kg (or 10 months to 4 years old).
-If you need a baby seat for a child less than 10 months old, you should travel with yours.
I can’t find my hotel or address in the search engine.
Simply, select the city or area where your hotel is located. The address and name of the hotel can be specified later in the comments field or section during the reservation process.
Are cancellations free of charge?
If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.
In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.
How can I cancel a booking?
Cancellations must be made by you using our website, app or by sending an email to booking@yourtransfer24.com. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.
If you have opted to make your booking by paying a deposit, and if you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.
In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.
You should bear in mind that a refund may take 7 to 14 days to be reflected in your account, depending on the financial institution or payment method used to make the payment.
How can I amend my booking?
Booking amendments can be made free of charge up to 24 hours before the date and time of use of the first service contained in any reservation confirmed by us. Changes made less than 24 hours before you use the first service must be made directly by sending an email from the email address you provided at the time of booking to booking@yourtransfer24.com, indicating your booking number, name of the passenger and the changes required.
Amendments may result in additional charges and you must pay these charges before making any changes.
Amendments cannot be made by changing to a destination other than the one specified in your reservation. Only the number of passengers and type of vehicles, the extras and the pick-up and drop off hours can be modified. For a change of pick-up point or drop off point, you must cancel the current reservation and make a new one.
In general, and for most services, we do not charge for modifications or changes to your reservation, although we reserve the right to do so in the event that the modification increases the price of your original reservation.
What if my flight is cancelled?
In case your flight is canceled please notify the service provider using the contact telephone available on your booking voucher. Dominican Republic, Emergency Phone: +1 (829) 285 8006
If the provider is not notified of changes or cancellations of your flight, it may result in transportation being provided according to the original details of the reservation. In this case, the provider will not be responsible, and no refunds will be given.
What happens when my flight, cruise line or train is late?
We monitor the arrival times of flights, trains and cruises in case of delays. Please contact us using the number or email address provided on your booking voucher to inform of any delay. Whenever possible, we and our partners will do everything possible to reschedule the transfer according to your new arrival time. If your delay exceeds 3 hours you must claim the cost of your transfer from your flight, cruise or train provider.
Waiting time
Airport Pick-up: Our driver will wait for you for 120 minutes or 2 (two) hours after your plane has landed. If you have correctly indicated your flight number, it will be monitored and our driver will wait for you for one hour after the plane has landed. Flight changes must be communicated at least 24 hours before arrival. If your flight number is incorrect or has changed and we have not been informed, our driver will wait for one hour from the arrival time you have selected in your reservation.
At other pick-up points such as addresses, hotels or ports the waiting time of our drivers will be 45 minutes. Some hotels do not allow such a long stay of the vehicles at their passenger pick-up point. Please take the necessary precautions to be on time at the pick-up point, which is generally at the main entrance to the hotel lobby.
We cannot be held responsible for the costs incurred due to flight delays or lost travel connections as a result of bad weather conditions, the condition of the roads or any other factor beyond our control.
How do I find my driver or my transfer company?
After collecting your luggage please proceed through the doors to the arrivals terminal or to the meeting point specified on your booking voucher. Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name.
Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.
Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.
-Ignore the last-minute salespeople lurking at these airports or arrival and boarding points. Your transfer company or driver will always be waiting for your arrival once the reservation is confirmed.
